Zoran Bet Privacy Policy

Zoran Bet respects your privacy and is committed to protecting personal information. This policy explains how account details, identity documents, payment records, betting activity and technical information may be collected, used, stored and shared to provide services, protect accounts and meet applicable obligations.

It covers the website, mobile version, app where available, account services, sports and live betting, games, Keno, bonuses, payments, support channels and communications. It applies to players in Addis Ababa and other Ethiopian regions, visitors who browse without registering, and people who contact support. For privacy questions or requests, use Contact Us.

“Personal data” means information that identifies you or can reasonably be linked to you. “Processing” means handling that information, including collecting, checking, storing, using, sharing or deleting it.

Who We Are

In this policy, “Zoran Bet”, “we” and “our” refer to the operator responsible for Zoran Bet services and the handling of player information. Zoran Bet provides online betting and gaming services for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant license conditions and regional restrictions.

Review About Us for operator identification and License & Regulation for available regulatory information. Users should verify the current regulatory status against the competent authority’s latest information; this policy does not itself establish licensing or government approval.

Information We Collect

We collect information needed for lawful operational, security and regulatory purposes. The categories involved depend on whether you browse, register, use services or contact us.

• Account data: name, phone number, email address, date of birth, username and password-related security data.
• Verification data: identity documents, age-check results, customer due diligence records and fraud-prevention information. KYC, or “Know Your Customer”, means checks used to confirm identity and eligibility.
• Transaction data: deposits, withdrawals, payment method details needed for processing, balance history and bonus activity.
• Betting and gaming data: bets, odds, results, winnings, live betting activity, Keno activity and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call records where calls are recorded with appropriate notice.
• Responsible gaming data: limits, self-exclusion requests, relevant risk indicators and account restrictions.

Browsing may generate technical records even without an account. Do not send unrelated sensitive information, passwords or one-time security codes to support. Submit verification documents only through an authorized service channel.

How We Use Personal Data

We use Zoran Bet personal data to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings and bonuses under the relevant rules.

Account and transaction records may help verify that a withdrawal belongs to the account holder. Betting and device records may help investigate suspicious betting patterns, multiple accounts, payment abuse or bonus misuse. These checks support account protection and fair service operation; a request for verification does not, by itself, mean wrongdoing.

Information may also be used to improve website and app performance, resolve support requests and disputes, send important service notices, and meet applicable legal, tax, accounting, anti-money laundering, licensing and regulatory duties. Responsible gaming records support limits and restrictions. Marketing is sent only where permitted, with an available opt-out option.

Lawful Reasons for Processing

The lawful reason depends on the information, purpose and applicable legal requirements. Processing may be necessary to provide requested services, comply with legal obligations, protect users and the platform, prevent fraud or resolve disputes. Where consent is required, we seek it for the relevant purpose.

Not every purpose relies on consent. Withdrawing marketing consent, for example, does not necessarily prevent retention of financial records required by law. You may ask which lawful reason applies to a particular use of your information.

Cookies and Tracking

Cookies are small files stored on your device. Cookies and similar technologies may keep you signed in, protect sessions, remember preferences, analyse traffic, improve page performance and support marketing measurement where allowed.

Where required, optional tracking depends on your choices. Blocking essential cookies may affect login or other account functions. Read the Cookie Policy for details about technologies, purposes and available controls.

Data Sharing

Zoran Bet does not sell personal data as a product. Information may be shared where necessary with third-party service providers: organisations that perform services supporting the platform.

• Payment processors handling payment authorization, deposits and withdrawals.
• Identity verification and KYC providers checking account-holder information.
• Hosting, cloud infrastructure, analytics, security and customer support providers.
• Professional advisers assisting with legal, accounting or compliance matters.
• Regulators, law enforcement or courts where disclosure is legally required.

Access should be limited to the purpose of the disclosure and subject to appropriate confidentiality, security and contractual requirements. Some providers may have their own legal duties and privacy notices, particularly when providing payment services.

International Transfers

Some service providers may store or process information outside Ethiopia. Where international transfers occur, they must follow applicable legal requirements and use suitable safeguards. You can ask whether your information is transferred and what protections apply; no destination country is assumed by this policy.

Data Storage and Retention

Information is kept only as long as necessary for its purpose, including account operation, financial records, dispute resolution, fraud prevention, responsible gaming controls and applicable regulatory requirements. Retention depends on the record type and any binding obligation.

Closing an account does not automatically erase all betting account data. Certain records may remain necessary after closure, including transaction evidence or self-exclusion records. Information should be securely deleted or anonymised when it is no longer needed.

Security Measures

We use reasonable technical and organisational measures to protect personal data. Appropriate safeguards include encryption, access controls, secure login systems, monitoring, staff confidentiality obligations, backups, fraud detection and internal handling procedures. No online service or transmission method is completely secure.

For Zoran Bet account security, use a unique password, keep your device updated and avoid sharing login details. Access Zoran Bet login through the verified official website. Before using an app or APK, confirm its source through an official communication channel; do not install files from unsolicited messages. Report suspected account misuse promptly.

Your Privacy Rights

Depending on applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection or information about processing. Some requests may be limited where records must be retained for legal, financial, security or regulatory reasons. Identity verification may be needed before information is disclosed or changed.

1. Step 1: Open Contact Us and use the listed support channel.
2. Step 2: Describe your privacy concern or requested action and provide only the account reference needed to locate your records.
3. Step 3: Complete any necessary identity check through the instructed secure channel and retain the request reference.

Requests should be handled within applicable legal time limits. If a request cannot be fulfilled, you may ask for the reason and information about available complaint-handling or escalation routes.

Age Restrictions and Children’s Data

Zoran Bet services are intended only for eligible adult users. We must not knowingly collect personal data from underage users. If a parent, guardian or user believes underage information has been submitted, contact support so it can be investigated and appropriate action taken. See the Age Restriction Policy for eligibility requirements.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests and relevant risk indicators may be processed to support responsible betting measures and enforce account restrictions. Keeping necessary restriction records can help prevent a closed or excluded account from being reopened contrary to applicable rules. Read Responsible Gaming for related controls and support information.

Terms, Bonuses and Payments

This policy works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before registering or depositing, review identity requirements, withdrawal procedures, transaction limits, disclosed fees and processing times. Bonus participation may create additional activity records used to check eligibility and settlement conditions.

When comparing website and app access, check the same objective points: available privacy controls, verification steps, clarity of payment terms and support channels. A simpler mobile interface does not remove KYC requirements. Prepare only requested documents, confirm the official service channel and keep a record of transactions without sharing security credentials.

Updates to This Policy

The Zoran Bet Privacy Policy may change when services, laws, security practices or processing activities change. The current version should be available on this page, with notice of material changes where required. Review it periodically, especially before providing new verification information or using a new service.